Getting help

aPriori provides several different types of training and eLearning courses. For more information, please contact aPriori Customer Support or Professional Services.

Help Menu

You can also get help from the aPriori Professional Help menu by selecting:

Help Contents to display the aPriori Professional online help in a web browser.
The default language for the online aPriori Professionaldocumentation set is English. Translated subsets of the documentation are also available online. For more information, see Supported Languages for aPriori Professional online Help.

View License to display the license expiration date as well as the processes, cost connectors, and features included in your license.
Explore Logs Directory to display the logs folder in your aPriori installation directory. If you report an issue to aPriori Customer Support, they may request the information in these files to help diagnose the problem.

aPriori logs could contain unfiltered strings that have been entered by a user. To avoid the possibility of a cross-site scripting attack you should avoid using a browser-based utility to review logs. Instead, use a basic text editor such as Notepad.

aPriori Customer Support to log into the aPriori Customer Supportsite.
About aPriori to display the version number and copyright information.

Supported Languages for aPriori Professional online Help

By default, when you click Help Contents, an English language version of the complete aPriori Professional documentation set displays in a web browser. You can configure an On-Premise installation to a subset of the aPriori Professionaldocumentation in an alternative supported language in a web browser. From the alternative-language Home or Welcome pages, you can also access and download files of the translated documentation.

This table shows the documents that are typically included in the subset of aPriori Professional documentation that is available for each supported non-English language.

Document Description	German	Japanese
aPriori Professional User Guide	Yes	Yes
Cost Model Guide	Yes	Yes, but only for Certain Process Groups
aPriori Digital Factory Administration Guide	Yes	Yes
aPriori Professional System Administration Guide	Yes	Yes
Cost Model Workbench User Guide	No	Yes
aPriori Professional Release Notes	Yes	Yes
aPriori Professional Installation Guide (For On-Premise Deployments)	Yes	Yes
aPriori System Requirements (For On-Premise Deployments)	Yes	Yes
Impact to Cost Estimates When Upgrading aPriori Professional	Yes	Yes
Regional Data Libraries Release Notes	No	No
aPriori Electronics Costing Release Notes, User Guides, and Installation Guides	No	No

This table indicates when the aPriori Professional user interface and online Help documentation first provide non-English language support for new functionality relative to the release that first contains the new functionality.

Initial Availability of Functionality	Initial Availability of Support for the Functionality in Non-English Languages
Major release. For example, 2023 R1.	First service pack for the major release. For example, 2023 R1 SP1.	Shortly after the first service pack for the major release. For example, shortly after 2023 R1 SP1.
Service pack release. For example, 2022 R1 SP1	First service pack for the following major release. For example, 2023 R1 SP1.	Shortly after the first service pack for the following major release. For example, shortly after 2023 R1 SP1.
Hotfix release. For example, 2022 R1 H1 or 2021 R1 SP1 H1

Initial Availability of Functionality

Initial Availability of Support for the Functionality in Non-English Languages

User Interface

Online Help Documentation

Major release.

For example, 2023 R1.

First service pack for the major release.

For example, 2023 R1 SP1.

Shortly after the first service pack for the major release.

For example, shortly after 2023 R1 SP1.

Service pack release.

For example, 2022 R1 SP1

First service pack for the following major release.

For example, 2023 R1 SP1.

Shortly after the first service pack for the following major release.

For example, shortly after 2023 R1 SP1.

Hotfix release.

For example, 2022 R1 H1 or 2021 R1 SP1 H1

This table lists the supported language options, the applicable local setting.

Language	Setting (language-CO)
English	English-US
German	German-DE
Japanese	Japanese-JA

Language

Setting

(language-CO)

English

English-US

German

German-DE

Japanese

Japanese-JA

Set the online Help documentation language

Navigate to your local aPriori installation directory.
Open the apriori.properties file.
Add these lines to the file:
- apriori.online.help.url=https://www.apriori.com/Collateral/Documents/<language-CO>/online_help/PRO/<release>/Content/Resources/MainPages/<co>/ap-pro-all-<co>.html
- apriori.system.admin.help.url=https://www.apriori.com/Collateral/Documents/<language-CO>/online_help/PRO/<release>/Content/Resources/MainPages/<co>/ap-pro-all-<co>.html
- apriori.vpe.toolset.help.url=https://www.apriori.com/Collateral/Documents/<language-CO>/online_help/PRO/<release>/Content/Resources/MainPages/<co>/ap-pro-all-<co>.html
Where:
- <language-CO>is the preferred language locale setting. Valid options are German-DE or Japanese-JA.
- <release> is the service pack release that provides non-English language documentation for the functionality that is included in the release that you are working in. The syntax is YYYY_Rx for a major release or YYYY_Rx_SPz for a service pack, where YYYY is the year, x is the number for the release, and y is the number for the service pack.
- <co>is the preferred language locale code in lower case text. Valid options are de or ja.
For example, to set the online Help documentation URL for the Japanese language site for functionality released in 2022 R1, add these lines to open the 2022 R1 SP1 online help:
- apriori.online.help.url=https://www.apriori.com/Collateral/Documents/Japanese-JA/online_help/PRO/2022_R1_SP1/Content/Resources/MainPages/ja/ap-pro-all-ja.html
- apriori.system.admin.help.url=https://www.apriori.com/Collateral/Documents/Japanese-JA/online_help/PRO/2022_R1_SP1/Content/Resources/MainPages/ja/ap-pro-all-ja.html
- apriori.vpe.toolset.help.url=https://www.apriori.com/Collateral/Documents/Japanese-JA/online_help/PRO/2022_R1_SP1/Content/Resources/MainPages/ja/ap-pro-all-ja.html
Save the apriori.properties file.
Restart aPriori.
Optionally, to test the property update, select Help > Help Contents from any of these menus:
- aPriori Professional
- System Admin Toolset
- Digital Factory Toolset
If, for example, you set <language-CO> to Japanese-JA, <release> to 2022_R1_SP1, and <co> to <ja>, this page opens

https://www.apriori.com/Collateral/Documents/Japanese-JA/online_help/PRO/2022_R1_SP1/Content/Resources/MainPages/ja/ap-pro-all-ja.htm

If you instead set <language-CO> to German-DE, <release> to 2022_R1_SP1, and <co> to <de>, this page opens

https://www.apriori.com/Collateral/Documents/German-DE/online_help/PRO/2022_R1_SP1/Content/Resources/MainPages/de/ap-pro-all-de.htm

You can also select a different supported language option for the aPriori Professional interface display. For more information, see Setting a language for the aPriori interface display.